Microsoft Dynamic CRM Online

Value

When considering factors that affect total cost of ownership (TCO) – such as licensing, services, training, deployment, administration, and maintenance – Microsoft Dynamics CRM is regarded by many customers and industry analysts as one of the best values in the industry. Organizations like Mitsubishi-Caterpillar, ISS, VisionShare, and Equinox have won awards for their successful CRM implementations and the value they derived from Microsoft Dynamics CRM.

Familiarity

Microsoft Dynamics CRM provides you with a powerful set of CRM capabilities right within the natural and familiar Microsoft Outlook client. And with over 500 million Outlook users worldwide, you can be confident that Microsoft Dynamics CRM provides your people with a leading CRM solution that works the way they do.

Choise

At the end of the day organizations want choice. Microsoft Dynamics CRM offers a choice of on-premises, on-demand, and partner-hosted solutions based on the same architecture and code base so you can select the best model for your organization. Organizations can also access Microsoft Dynamics CRM from Outlook, a web browser, or any Internet-enabled mobile device. Simply put, Microsoft Dynamics CRM offers you choice.

Cloud

Microsoft has invested over U.S. $2.3 billion dollars to create a world-class cloud infrastructure. Microsoft Dynamics CRM Online is a full-featured on-demand CRM solution offered at the compelling price of $44 per user per month and runs in geo-replicated data centers that are SAS 70 and ISO 27001 compliant. And you have peace of mind knowing that Microsoft Dynamics CRM Online is supported by a 99.9% uptime financially backed service level agreement.

Flexibility

In today’s ultra-competitive environment, organizations need the ability to rapidly react to change. With point-and-click customization, role-based forms, declarative design, and powerful developer tools, Microsoft Dynamics CRM can be easily customized to support your changing needs. Extend Microsoft Dynamics CRM beyond customer management to manage other critical relationships with partners, suppliers, contractors, assets, and other key elements.

Global

Microsoft Dynamics CRM is used by customers globally in over 82 countries, is available in over 41 languages, and provides full multi-currency and multi-language support. Local staff and partners around the world can help make your Microsoft Dynamics CRM implementation world-class no matter where you do business.

Insight

Microsoft Dynamics CRM provides your users with a range of insightful business intelligence capabilities including real-time dashboards, inline data visualization, flexible reports, and in-depth analytics, so your organization can identify key trends and track key performance metrics. Let Microsoft Dynamics CRM help you turn your data into actionable insight.

Solutions

Microsoft invests over $9 billion annually in a wide variety of productivity-focused solutions. Microsoft Dynamics CRM incorporates many powerful capabilities from Microsoft Office, Microsoft SharePoint Server, Microsoft Lync, Microsoft Dynamics ERP, and other leading solutions so you can maximize your Microsoft investment and increase your productivity.

See How Dynamics CRM Works with Office 365 and Windows Azure

Maximize Your Marketing Investment

Provide marketing professionals with intuitive data management and segmentation tools, powerful campaign management features, and insightful marketing analytics to help increase the effectiveness of marketing programs, generate demand, and better track key performance indicators. Plan, launch, and track campaigns more efficiently with marketing workflows that reduce repetitive manual tasks. Microsoft Dynamics CRM Online helps you capture the right information and deliver it to your marketing teams and target audience at every stage of the campaign life cycle.

Optimize Your Online Campaigns

Allow marketing professionals to seamlessly create, manage, and optimize Internet-based marketing campaigns and search engine marketing efforts while effortlessly capturing and tracking all leads from landing pages to maximize revenue opportunities. With automated keyword selection and bidding, campaign and landing page templates, as well as intuitive wizards and lead staging capabilities, Internet Marketing takes care of the heavy lifting and provides you with a true closed-loop process. Embedded intelligence and optimization models help you make the most of your online advertising efforts.

Spend More Time Selling

Give sales professionals fast access to their customer data and history so they can spend less time on administrative tasks and spend more time selling. Use wizard-driven communications tools to keep sales prospects and customers informed of new product and service offerings. Microsoft Dynamics CRM Online provides sales professionals with a single view of the customer with tools and workflows that streamline and automate everyday sales processes for shorter sales cycles and higher close rates.

Deliver Superior Service

Deliver customer information, case management, service history, and support knowledge to the desktops of customer service professionals, giving them the tools they need to deliver consistent, efficient service that helps enhance customer loyalty and profitability. Microsoft Dynamics CRM Online provides a comprehensive customer service solution that is familiar to users and is completely customizable to match your support process.

Get Started Quickly

Using your Web browser, you can quickly create your online CRM solution and begin transforming your business right away without complicated technology server setup. Start using the marketing, sales, and customer service capabilities in Microsoft Dynamics CRM Online immediately or take advantage of the intuitive configuration capabilities to quickly add or modify fields, forms, workflow, and reports to tailor it to fit your business needs.

Access Your Customer Data

Microsoft Dynamics CRM Online helps ensure that your data is available when and where it’s needed (online or offline) and in the necessary format through the user interface, Web services interface, or as an exported file.

Drive User Adoption And Productivity

Microsoft Dynamics CRM Online works in a way that is familiar to your users. Users can work in an environment they already use and understand, either through their Web browser or from within Microsoft Office Outlook.

Streamline Business Processes

With Microsoft Dynamics CRM Online, business users can quickly design workflows to standardize and streamline their business activities, automate repetitive tasks and enable the consistent execution of marketing, sales, and service processes to ensure your best business practices work as they should.

Make Better-Informed Decisions

Microsoft Dynamics CRM Online provides rapid, relevant access to information so you can make faster, better-informed decisions. Turn customer data into actionable insight with wizard-based tools that enable end users to create sophisticated reports on their own, helping you to more quickly identify trends, problems, and opportunities.

Customize To Meet Business Needs

Customize and extend your Microsoft Dynamics CRM Online solution through easy-to-use wizards and point-and-click tools. Connect your CRM data with existing business system data in real time by using native Web services.

Adapt Quickly To Change

Microsoft Dynamics CRM Online can fit the unique needs of your business and adapt and grow with your company without expensive hardware upgrades. And when your business needs change you have the option of switching to Microsoft Dynamics CRM on-premise software built on the same code base as Microsoft Dynamics CRM Online, giving you the true power of choice.